Application Description
The Parature Self-Service Knowledgebase and Portal enhances the Microsoft CRM solution by providing a 24/7 online service and support presence. The fully-customizable portal unites a host of dynamic modules including a searchable, SEO friendly knowledgebase that empowers customers with quick self-serve access to the information and answers they want, whenever they want or need them, reducing repetitive questions and service requests while improving your support team’s efficiency and productivity.
The knowledgebase is mobile-compliant and can be integrated into your organization’s website, Facebook page, or other online properties. In addition to serving customers, the knowledgebase can also serve as an internal-facing resource for CSR training and quick access to information.
- provide 24/7 answers and information with self-serve knowledgebase
- reduce the volume of customer support requests via phone and email
- reduce issue resolution times and repetitive inquiries
- online customer service portal seamlessly incorporates into your brand’s web presence
24/7 Parature Self-Service Knowledgebase and Portal has not been reviewed by any customers.
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The views and opinions submitted and expressed here are not those of Microsoft.
