Application Description
Provide your customers with instant and personalized online support with Parature Live Chat. This powerful live chat support module is designed to meet the service channel preference of the newest generation of customers. Parature Chat empowers your organization with an immediate, seamless transition from a self-service to assisted channel at critical times during the support interaction. Comprehensive rules for escalation, deflection and prioritization ensure a timely response and that Service Level Agreements (SLAs) are met.
- ensure fast, personal responses to online consumers
- offer proactive or reactive customer support
- reduce shopping cart, web form, online navigation, and transaction abandonment rates
- a convenient, yet personalized online support channel
- enhances the Microsoft CRM solution by providing a real-time engagement platform to resolve customer issues.
Parature Live Chat has not been reviewed by any customers.
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