Velaro’s award-winning Agent Desktop gives you a dashboard view of your website, enabling agents to engage with visitors in real-time via click-to-chat, click-to-call and other intelligent engagement technologies. Velaro’s live chat application gives you the following features:
- Real-Time Visitor Monitoring
- Proactive Chat
- 50+ Standard Reports
- Conversion Tracking
- Shared Pre-made Messaging
- Flexible Customization
- Advanced Routing and Workflow
- Integrated Surveys
- Enterprise Security
- Custom and Standard Third-Party Integrations
A powerful integration with Microsoft Dynamics CRM advances Velaro’s core features, adding the ability to seamlessly create leads, contacts, support cases and other records, then save them directly to Microsoft Dynamics CRM. You can archive chat transcripts directly to records and easily view past chat transcripts. In addition, you can track visitors by their IP address and automatically match CRM records providing you real-time access to existing account information.
Velaro is used by thousands of websites including a number of Fortune 500 companies and has won independently-rated awards 05, '06, '08, '09, ’10 and 2011.
Velaro Live Chat has not been reviewed by any customers.
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